Popsugar just released the following statement about the October issues:
“Dear Must Have subscribers,
POPSUGAR Must Have was born out of my desire to bring POPSUGAR.com into your homes. Curating the box every month is one of the favorite parts of my job. But more importantly, I LOVE seeing all the joy the box brings you. So it especially pains me to have to send this note to our loyal subscribers and fans.
As you may know, we've had some issues with the launch of our new website. We experienced billing/order tracking complications, which resulted in a shipping delay of your October Must Have boxes. I want to let you know that we are working hard on resolving the issue and are taking the following immediate actions:
· We have confirmed the billing issue concerned those with multiple credit cards on file, and there were no double charges. If you believe you have been erroneously charged, please contact us and we will investigate and take immediate corrective actions.
· We're working on sending tracking emails to everyone who hasn't received their box. This will be happening on an ongoing basis until all boxes are shipped. At this point, over 90% of boxes have been shipped, so if you believe you are in the less than 10% who have not received your info, please be in touch and we will get it to you ASAP.
· We are doing everything we can to ensure that all boxes are delivered before the end of the month. We worked with Dean & DeLuca to extend the expiration date of their voucher to Nov. 15, 2014, so that you will not miss out on the opportunity to redeem.
Last but not least, I know many of you have not been able to contact customer support. I am personally committed to ensuring that you continue to have a great Must Have experience and have assembled a team of executives from across the company including myself, our head of operations, and our head of marketing to personally address your concerns. Please feel free to reach us at lisaandteam@popsugar.com. We promise you will get a response from us.
Thank you for your patience and understanding. We’re so excited about the upcoming boxes and additional surprises to come. We hope to continue delighting you for many more months.
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Lisa Sugar
Founder & Editor-in-Chief